Premium Support Plans
|
Service
|
Core
|
Core+
|
Complete
|
| Fully-staffed team of IT professionals | X | X | X |
| 24x7 monitoring of critical services/devices1 | X | X | X |
| Phone & Email Support Requests | X | X | X |
| Scheduled preventative maintenance3 | X | X | X |
| Monthly executive-level IT status report | X | X | X |
| Help desk services w/ guaranteed response | X | X | X |
| Discounted support On-site & Remote | $65/Hr | $55/hr | N/A |
| Included On-site & Remote Hours/month | 10 | 15 | Unlimited |
| Quarterly network assessments | N/A | X | X |
| Access to 24x7 Emergency Line | N/A | N/A | X |
|
**1 Additional Software & High Speed Internet may be Required 2 Setup Fees may be required 3: Time subtracted from pre purchased hours |
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| Workstations | $45 | $95 | $150 |
| Servers | $100 | $150 | $250 |
| Routers, Firewalls, Switches | $35 | $50 | $75 |
| Network-based Printers | $15 | $20 | $25 |
|
Add-Ons
|
|
|
Internet bandwidth control and usage reporting |
|
| Up to 2Mbps and 25 Users |
$400 setup and $135/location/month |
| Up to 5Mbps and 50 Users |
$675 setup and $240/location/month |
|
Backup and Disaster Recovery w/ quarterly tests |
|
| Local Backup |
$50/month |
| Local Backup w/ Offsite Replication (up to 200GB) |
$100/month |
|
NetApp SAN Management and Replication |
|
|
Management (includes monitoring, LUN creation and snapshot configuration) |
$150/device/month |
| Management w/ Offsite Replication (up to 500GB) |
$250/device/month |
